We take pride in the quality of our products. If you believe you have received a faulty item, please contact our customer service team within 14 days of discovering the fault, providing your order number, a description of the issue, and clear photographs of the product. All faulty goods claims are assessed on a case-by-case basis. We may request that the item is returned for inspection before a decision is made. If a manufacturing fault is confirmed, we will offer an appropriate remedy, which may include a replacement, repair, store credit, or refund in line with your statutory rights. Please note that products will not be considered faulty if the damage is a result of: Normal wear and tear | Accidental damage | Improper care or washing contrary to the garment care instructions | Misuse, alteration, or unauthorised repairs. Items must be returned in a clean and hygienic condition. We reserve the right to refuse inspection of items that do not meet this requirement. Nothing in this policy affects your statutory rights under applicable consumer protection laws.
